Ep 40: Achieving True Customer Connection

We all know that the workplace, whether government, private or corporate, can get lost in its own messaging. Dogma's like 'we are a purpose led organisation' and 'the customer is at the heart of everything we do' are excellent sentiments, but what do they really mean? Margie Hartley sits down with Jane Peacock, Chief Growth Strategist and on-demand Chief Digital Officer at Partners in Digital to find out how to create true customer connection through authenticity and empathy.